Chief Privacy Officer - Quicken Loans - Detroit, MI

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself. Who We Are We’re America’s largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past nine consecutive years, 2010 – 2018. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for five consecutive years, 2014 through 2018, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with. If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 13 years running, hitting #1 the last five years. We were also ranked #14 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2018, remaining in the top-30 for the past 15 years. Job Summary The Chief Privacy Officer at Quicken Loans is responsible for establishing, advocating and educating Quicken Loans’ leadership and its team member on what privacy means. A Chief Privacy Officer will help develop a standard which we adhere to, write implementable policies and procedures and create audit and risk models. This person has a unique view point on what the term privacy means and can foster this privacy first mindset within the bounds our culture and ethics. Responsibilities Build an enterprise-wide privacy program that views privacy as part of our brand, part of what’s amazing about our service. Create uniform privacy policies, principles, practices, and understanding across the enterprise Work with the legal and technology teams to ensure both existing and new services comply with privacy and data security obligations Develop appropriate remedial steps for failure to comply with our privacy policies and procedures Conduct privacy impact assessments as needed Develop and apply corrective action procedures Represent Privacy Program in privacy-related incident responses Represent Quicken Loans as a privacy expert Work with the government relations team to advocate for our interests with lawmakers Report on a periodic basis regarding the status of the privacy program to our Audit and Risk Team, General Counsel, CEO and other senior leaders Work with Public Relations to respond to press and other inquiries about consumer and team member data Work with technology teams and senior leaders to ensure awareness of “best practices” on privacy and data security issues Build and lead a privacy community, a virtual team that ensures alignment and communication about key privacy issues Conduct meetings and events to encourage sharing of privacy knowledge and best practices in our privacy community Technology and Resource Knowledge Microsoft Office Suite Expert Knowledge of Privacy Law and Policy Project Management Methodologies Requirements 5+ years of experience in a related role 5+ years of experience in management and administration Bachelor’s Degree in a related field Master’s/Graduate Degree in a related field Preferred: HR / PMP Certifications The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.

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