Case Study: FNBO on Fraud Risk Mitigation

Case Study: FNBO on Fraud Risk Mitigation

First National Bank Omaha (FNBO) is a subsidiary of First National of Nebraska. It is the largest privately held bank subsidiary in the United States. Before Pindrop, FNBO relied heavily on one-time passwords (OTPs) even with genuine customers. Within the first year into the Pindrop relationship, FNBO experienced significant results:

  • 4,000-5,000 fraudulent calls a month are now going directly to the Fraud Team
  • OTP usage went down by 75%
  • Overall AHT decreased by 30 seconds



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