The Public Sector’s Path to Modern Customer
Over a decade ago, the federal government recognized the need for greater security through identity management by instituting the Federal Identity, Credential, and Access Management (FICAM) architecture. FICAM comprises the tools, policies, and systems that allow an organization to manage, monitor, and secure access to protected resources. Identity and Access Management has become critical to the government’s success in delivering services to the public. In 2019, the U.S. Office of Management and Budget updated the FICAM policy to require agencies to create their own Identity, Credential, and Access Management (ICAM) teams.
To meet the high expectations of today’s government users, reduce development time of digital experiences, and eliminate potential security gaps, government agencies need to put employee, citizen, and other user identity front and center. In order to accomplish this, public sector enterprises are employing modern Customer Identity and Access Management (CIAM) solutions.