Banking and Their Digital Channels: Preventing Fraud Vs Customer Retention
As banking institutions of all sizes maximize their digital channels, there is growing tension between the need to prevent fraud and the desire to maintain a frictionless customer experience.
How do you offer that great customer experience without compromising security, authentication and trust?
In a discussion about overcoming these challenges, we identify:
- The fundamental tension between security and convenience;
- What's at risk with both fraud and customer retention;
- New ways to transparently assess digital identities.
