Fraud Management & Cybercrime , Fraud Risk Management
Customer Awareness: What Works in Fraud Detection, Prevention
Fraud Summit - Chicago 2014 - As part of its 2011 updated authentication guidance, the FFIEC placed a heavy emphasis on security awareness for banking customers. In this case study from the 2014 Chicago Fraud Summit, Bank of the West's David Pollino, a leader in educating commercial and consumer customers about fraud risks and security controls, discusses:
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- What are the most effective training methods;
- How frequently they should be administered;
- How banking institutions can make customers aware, but not fearful.