Solution Center Client Service Analyst-API Support - JPMorgan Chase Bank, N.A. - Tampa, FL

Job Description JPMorgan Chase is a leading financial services firm with a history spanning over 200 years. Join our team to build your career in a culture that values innovation, creativity and excellence Internal Description
The API Support team, part of the Treasury Services Solution Center, provides 24/7 technical support to corporate clients and internal partners utilizing various API based services for both transaction initiation and reporting, including the API Gateway, Real Time Payments, SEPA Instant, and JPMorgan Wallet. In this role, you will serve as the front line of support for this complex and growing channel.
Responsibilities will include: Full ownership and timely resolution of inquiries received via phone, email, and internal case transfer from clients and internal partners. Accurate and timely documentation and follow up on all inquiries received. Advocating on behalf of client to ensure client needs are met when working with business partners. Timely escalation of issues, ensuring that the defined escalation procedures are followed. Troubleshooting and investigation of client connectivity issues, processing failures, and transactional inquiries. Proactive outreach to clients and internal partners to address processing errors or in support of platform changes. Monitoring of various queues for identification of issues and initiation of proactive notification to clients of issues or outages when appropriate. Support the development and maintenance of policies, procedures, and training materials. Independent personal development of business and application knowledge to ensure continued effectiveness in the role. Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards. Qualifications: 3+ years of customer service or call center experience. 2+ years of Technical Support Experience Strong Attention to detail and pattern recognition skills. Effective analytical approach and problem-solving skills. Strong oral and written communication skills. Able to maintain awareness of multiple work streams simultaneously. Effective time management and organizational skills Able to translate complex technical information into simple terms. Able to work outside of normal coverage hours as needed (including weekends and holidays) Able to work remotely. Be self-motivated and self-managing, demonstrating sound judgment and effective decision making. Able to build and maintain good working relationships with business partners and technology. Able to effectively manage operational risk through adherence to established procedures and controls. Work schedule: Must be able to work a shift between the hours of 8am and 7pm Monday through Friday About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans About the Team The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Job Identification 210028160 Job Category Client Service Locations 10410 Highland Manor Dr, Tampa, FL, 33610, US Posting Date 09/16/2020, 01:30 PM Job Schedule Full time

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