Full-time
Senior Manager, Med Info Systems & Vendor Management - Astellas Pharmaceuticals - Northbrook, IL

Senior Manager, Med Info Systems & Vendor Management



Description Developing innovative therapies is one of the most challenging, most essential and personally rewarding fields in science. This is the most exciting time to be a part of Astellas, a company with a uniquely collaborative and patient-focused culture. There's something special about working at Astellas. It's reflected in our focus on the people we serve, the way we treat each other and the results we achieve together as a company. Astellas is announcing a Senior Manager, Med Info Systems & Vendor Management opportunity in Northbrook, IL. Purpose & Scope: Healthcare providers (HCPs) depend on the most reliable data to inform their best patient care. Patients depend on helpful information they can trust and understand to keep themselves healthy. The Senior Manager, Medical Information Systems & Vendor has direct impact on customer service by providing clear and accurate scientific information about Astellas products and the diseases we treat through engagement with internal colleagues, healthcare providers, patients and caregivers. This position supports the development and application of systems/process training and quality assurance programs as required. Medical Information functional area strategic development and ability to influence internal and external stakeholders effectively regarding quality issues are central to this role. Essential Job Responsibilities: Develop Medical Information strategy for assigned project(s) or operations through consolidation of input from appropriate stakeholders with identification of key clinical issues, gaps, and/or process improvements Manage, develop, review, and maintain Medical Information projects or operations as assigned. This may include collaborating internal and external stakeholders to: Manage day to day operations of MedQA vendor and function and act as primary conduit to vendor to provide first line support for system support, questions and escalations Act as Customer Advocate and Customer Survey Lead, responsible for system/process development, capturing voice of the patient and communicating insights to appropriate stakeholders accordingly Interpret survey and voice of the customer data to generate insights and gap analyses and influence effective change Leads effective and consistent collaboration with the Astellas IS group and other Operations teams to ensure successful inclusion of both business and IS requirements for assigned system(s) oversight (e.g. SMART, Veeva PromoMats, etc.) Participates in a matrix team consisting of global, regional and local MA colleagues to bring regional and local user input regarding system usage Conduct product, system and/or process training for vendor staff and other stakeholders as requested Review medical content of promotional and non-promotional materials and/or standard/custom response documents for medical accuracy and veracity, as assigned In collaboration with department leadership, responds to health agency/partner inspections or internal quality audits of activities supported by US Medical Information Partners with other Astellas departments such as Legal, GPV, Compliance, QA, Finance, Commercial and IS to execute according to business, technology, compliance and budgetary requirements Responsible for active participation on appropriate teams and committees as assigned Manages vendor/s and IS issues to ensure timely and accurate deliverables Responsible for generating report and metrics framework to support successful use and inform teams appropriately Report potential adverse events and potential product complaints per Astellas policy and established processes Remotely respond to after-hours emergency/on-call requests Compliantly and professionally represent Astellas at medical meetings/conferences Quantitative Dimensions: Manage personnel and/or multiple departmental systems, projects and/or operations Collaborate with internal/external stakeholders as appropriate Extend scope of influence beyond Medical Affairs Handle multiple projects with a high level of efficiency Fulfill unsolicited medical information inquiries, completion of QA review tasks as assigned and potential adverse event reporting per Astellas policy and established processes Approximately 7,000 promotional review tasks are performed by the MedQA team per year in support of Commercial Organizational Context: The position reports to Medical Information Associate Director Works in a matrix environment; collaboration with leadership and product teams with respect to training and education. Collaboration with stakeholders at varying levels including, but not limited to Medical Affairs, Commercial, Legal, Regulatory and Clinical Development May manage vendor and/or personnel commensurate with level
Requirements Qualifications: Required Healthcare professional with a bachelor's degree or higher (e.g., pharmacist or nurse) At least 3 years clinical practice experience and/or pharmaceutical industry experience Thorough understanding of pharmaceutical industry workings, legal/regulatory/compliance requirements and guidelines with respect to medical affairs in the pharmaceutical industry Ability to review/understand complex scientific and medical data from clinical and non-clinical trials and summarize content in both written and verbal forms Working knowledge of the combination product regulations pertaining to documentation of combination product adverse event and quality reporting Very thorough knowledge of medical terminology, high quality medical references and online literature searching, Excellent project management and organizational skills with the ability to prioritize and multitask Excellent oral and written communication skills; sound negotiation skills Excellent computer/technical skills with proficiency in various technology platforms such as Medical Information Customer Relationship Management (CRM) systems, cloud-based content management systems (e.g., SharePoint, Veeva), and the Microsoft Office Suite (e.g., Word, Excel, PowerPoint, etc.) Excellent training skills with respect but not limited to departmental processes, quality improvements, and system operations Ability to work in a team/matrix environment Some travel may be required Preferred Drug Information and/or pharmaceutical industry experience Proficiency in Medical Information Customer Relationship Management (CRM) systems and cloud-based content management systems (e.g., SharePoint, Veeva) Vendor and/or people management experience Matrix team management LI-CH1
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Location IL, Northbrook
Category Medical Affairs

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