Description This role is a Fraud Operations Senior Specialist within the Claims organization. The ideal candidate will be responsible for reviewing claims filed by customers in a fast paced environment. The colleague will be analyzing information across multiple applications and documentation in order to determine the proper next steps based upon the scenario and within the guidelines of the Regulations. Assist customers with incoming / outgoing calls related to existing claims. This position requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s). This role performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. May participate in process enhancements requiring coordination with other teams. Manage competing priorities in an accurate and timely manner. Utilize department specific system applications. Qualifications QualificationsOrganizational SkillsAbility to multi-task while in a faced paced environmentProficiency in PC skills and MS OfficeStrong analytical skillsSolid knowledge of department computer applications and systemsExcellent communication skillsAbility to work independently as well as within a team Education: High School diploma or equivalent Associates Degree Preferred Hours and Schedule: Hours: 40 Schedule: Monday-Friday 8:30-5:00 Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. Equal Employment Opportunity It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer/Disabled/Veteran Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.