Risk Management Analyst - Fraud - 9th Mar 2020 - JP Morgan Chase - Mumbai, Maharashtra

Mumbai, MaharashtraJ.P. Morgan is a leading global financial services firm, established over 200 years ago: o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. o We have assets of $2.5 trillion and operations worldwide o We operate in more than 100 markets. o We have more than 243,000 employees globally. Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families. Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology. J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions. The Consumer Banking Specialist is responsible for providing timely resolutions to our Consumer and Community Banking customer’s queries. They will connect with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues. Roles & Responsibility Fraud Call Center Representatives are responsible to help credit card holders who suspect fraudulent activity on their account Review security information and account activity with the callers, identifying the type of fraud and setting accounts up for investigations. Attend to inbound calls from the merchant, merchant centers and branches with the purpose of detecting fraud or providing authorizations at the point of sale. Following standard procedures and action plans to reduce exposure on suspect items and/or transactions Fraud Analysts play a key role in contributing to the profitability of the organization and directly impact our bottom line by minimizing losses that result from fraud. Ensuring performance standards that include team and individual performance factors such as quality and average handle time are met Qualifications High school diploma or equivalent Fresh graduates are also eligible. At least one year of experience in Operations, Retail and/or Deposit Risk Management, Call Center, or comparable function Excellent communication skills, both written and oral Must be very willing to work in an environment that requires phone-based customer interaction Strong interpersonal skills; professional, courteous, friendly and empathetic Strong problem-solving skills and ability to make swift, sound judgments. Ability to positively adjust to a rapidly changing environment Basic computing skills, including mouse usage, keyboard usage, and proficiency in launching applications and maneuvering in a Windows based environment

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