Full-time
Quality Assurance Supervisor, Casino Compliance - San Manuel Casino - Highland, CA

As an economic development of the San Manuel Band of Mission Indians (“Tribe”) pursuant to the Indian Gaming Regulatory Act, the San Manuel Casino (SMC) generates revenue used to maintain governmental operations, provide for the general welfare and healthcare needs of the Tribe, supply infrastructure needs such as roads, and to support continued economic development. Attracting over two-million guests a year requires a dedicated staff to provide an exceptional guest experience to our customers. With over 2,000 employees supporting its gaming operations, San Manuel Indian Bingo & Casino is among the largest private employers in San Bernardino County.

The Quality Assurance (QA) function is a section under the Compliance Department. Its purpose is to perform reviews of programs, internal controls, procedures, practices and processes to primarily assess their quality and effectiveness. In addition, it will also make recommendations for improvements, develop remediation plans, as well as forecast future program needs. Moreover, it may assist the responsible departments or parties in implementing remediation strategies and/or other recommended action plans. The QA section will provide service casino-wide to both gaming and non-gaming departments.

The QA Supervisor will be responsible for assisting the QA Manager lead a team of QA specialists in the performance of comprehensive quality assurance reviews in support of SMC’s mission. The QA Supervisor will conduct/lead periodic, ongoing, quality assurance reviews of internal department programs and SMC operations in both gaming and non-gaming areas to identify compliance deficiencies, effectiveness of fraud risk controls, and/or process inefficiencies. The QA Supervisor will also be responsible for preparing detailed reports outlining findings and recommendations. These reports will be prepared in a professional manner consistent with industry practices. The QA Supervisor will also have responsibility for assisting in preparing presentations for the Casino Compliance Officer and/or executives as necessary. The QA Supervisor plays a critical role managing risk and will be expected to provide the Casino Compliance Officer and other executives their assessment of the risks associated with Casino programs, products, and services. Essential Duties & Responsibilities 1. Provides supervisor oversight of QA section including the work performed by employees and related administrative tasks. Makes work assignments taking into account the complexity of assignment and skill level necessary to perform work. Provides guidance and direction to employees performing QA reviews. 2. Ensures the work performed by Casino Compliance Department staff meets regulatory requirements, industry standards, practices or expectations as set by the Casino Compliance Officer relative to evaluating program quality and effectiveness, as well as identifying areas for improvement and forecasting future program needs. 3. Leads quality process development and improvement initiatives with the respective departments. 4. Plans, measures and analyzes data, monitors trends and evaluates process and service quality and service quality gaps. 5. Manages and provides feedback to associates and management via meetings, collaboration and reports. 6. Reviews draft reports prepared by staff and approves all final reports for submission to management. 7. Makes presentations to department management, executive management and/or Tribal Business Committee. 8. Performs review and evaluation work of programs in complex or sensitive cases, as needed. 9. Assists in the Development of the annual Quality Assurance Review Plan after taking into consideration feedback from the Casino Compliance Officer and other executive management. In collaboration with the Casino Compliance Officer, coordinates all internal and external audit reviews including documentation, written responses and negotiations. 10. Performs additional duties as assigned. Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Education/Experience/Qualifications High School Diploma/GED required. Bachelor’s degree preferred. Minimum seven (7) years’ gaming industry experience with at least 2 years in the areas of audit and/or compliance. Minimum three (3) years of Supervisory and/or senior level auditor experience in the areas of audit, investigations, quality control or risk management. Experience in performing audits, reviews, and/or assessments under Generally Accepted Auditing Standards (GAAS) or similar standards (e.g. Generally Accepted Auditing Standards) preferred. Knowledge and some audit experience in the areas relating to the Bank Secrecy Act, Anti-Money Laundering, and/or OFAC regulations. Must have excellent interpersonal, analytical, research and managerial experience in leading teams on audits or projects. Must demonstrate the ability to communicate verbally and in writing throughout all levels of the organization. Proficient computer skills including Microsoft Office Suite, Outlook, Sharepoint, and relevant audit software required. Demonstrated ability to use critical thinking and work under pressure. Experience performing consulting/auditing work in the casino industry, and/or working for a casino regulator preferred. Project management experience preferred. Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above. Certificates/Licenses/Registrations Certified Public Accountant (CPA) and/or Certified Internal Auditor (CIA) certifications/licenses preferred. At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license. A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier. San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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