Manager, HR Advisory Services (Employee Relations) - Cincinnati, OH - U.S. Bank - Cincinnati, OH

Manager, HR Advisory Services (Employee Relations) - Cincinnati, OH-200011826 At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
U.S. Bank is currently seeking a Manager for HR Advisory Services, who will be responsible for managing a team of HR Advisors within a defined geographical hub. This team provides a scope of services, which includes, but are not limited to, delivering employee relations services related to performance management, accommodation requests, absenteeism, compensation, interpersonal conflict resolution, and involuntary terminations. The Manager will advise the team on escalated cases of increased complexity and risk and will recommend process and program changes that will mitigate employment related risk. Additional responsibilities include:

Recommends, develops, and implements process(es) to intake, work, and resolve HR Advisory operational processes;Determines needs and develops training for HR Advisory staff and provides input and review of employee- and manager-facing knowledge and training related to employee relations;Analyzes patters of HR Advisory cases to determine trends and recommend solutions to management, as well as implements final solutions with the HR Advisory Services team and ensures updates occur to manager and the employee;Consults on or works escalated, complex cases that may involve increased risk, or for a subject of increased visibility based on position or grade level within the organization;Partners with HRBPs, as needed, to facilitate closure or mitigate escalation on cases of increased risk;Supports consistent policy interpretation and application of HR policies;Reviews customer satisfaction case data regarding HR Advisory cases and ensures the necessary follow up of coaching and the implementation of process(es) or HR knowledge changes to increase employee/user satisfaction;Assists in reviewing and gathering data that will assist Legal with arbitration, deposition, or unemployment hearings;Reviews and utilizes operational case metrics to facilitate operational efficiencies and increased customer satisfaction; Ensures legal compliance and adherence to policies and regulations and stays informed of current employment practices and regulations; andRecommends and assists in policy updates.
The successful candidate will have experience and strengths in the following areas:
Agility & Innovation - Adapts quickly to changing priorities; creates new and better ways for the organization to be successfulCollaboration – Builds partnerships and promotes a culture of teamwork to drive one U.S. BankCustomer Centricity – Builds strong customer relationships and delivers customer-centric solutionsDrive for Results – Holds self and others accountable to consistently achieve meaningful resultsEthics & Trust – Maintains high ethical standards and gains the confidence and trust of others through honesty, integrity, and authenticityInclusion – Builds a culture of equity and inclusion in which diverse ideas, talent, and perspectives are welcomed and encouragedTalent Development & Engagement – Creates a climate where people are motivated to help the organization achieve its objectives
Basic Qualifications
Bachelor’s degree in Business Administration, Human Resources Management, Employment Law, Industrial Relations or related degree, or equivalent work experience10 or more years of experience in employee relations or as an HR Generalist or associated HR position, or related experienceThree or more years of experience leading an exempt team of HR professionals
Preferred Skills/Experience
Previous experience working in an HR operations or HR service center environmentExperience in performance coaching, conflict resolution, and administration of disciplinary actionAbility to work independently and to identify when to engage othersExcellent customer service, problem-solving, and listening skillsStrong attention to detail, as well as proven ability to maintain confidential informationAdvanced oral and written communication skillsPC and Microsoft Office proficiency
Job Human Resources Primary Location Ohio-OH-Cincinnati Other Locations Georgia-GA-Atlanta, Tennessee-TN-Knoxville, Wisconsin-WI-Milwaukee Shift 1st - Daytime Travel Yes, 10 % of the Time Average Hours Per Week 40

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