Full-time
INFORMATION TECHNOLOGY TECHNICIAN II - City of Miami, FL - Miami, FL

$51,452 - $101,872 a yearHighly technical, specialized work in the installation, support, optimization, administration and documentation of datacenter components, such as servers, Ethernet switches, racks, UPS, PDUs, Wireless Access Points, routers, KVM switches, firewalls, networking wiring, virtual hosts, virtual machines, storage and backup units, cloud based solutions, network tools and core applications (Active Directory, DNS, DHCP, VPN, VoIP, WINS, DFS, GPO, Active-Sync, antivirus, anti-spam), and core systems servers running Exchange, Operation Manager, Configuration Manager, VMWARE, Hyper-V, data-files, fax, WEB, Proxy, DHCP, DNS, SQL, print services, etc.
Work also involves end-user level II support, which is dedicated to resolve problems from Help Desk and other technicians. This work is highly technical work at the end-user side and involves research, installation, support, documentation and optimization of personal computer hardware and software components, such as desktops, laptops, tablets, smart-phones, printers, monitors, scanners, cameras, Windows operational systems, email, antivirus, security settings, PC imaging, PC applications, PC policies and performance, PC virtualization, etc. An employee of this class works with general supervision under a more senior technical manager or network administrator and may supervise lower level technicians.
Essential Functions: Installation and support of physical and virtual servers.
Supports and maintains backbone network devices such as: Ethernet switches, routers, firewalls, etc.
Supports and maintains other datacenter components such as: racks, UPS, PUDs, KVM, switches and wiring; coordinates and supports solutions and/or applications in the cloud: SaaS, STaaS, PaaS, BaaS, etc; administration of Network tools and applications: network tools, Active Directory, DNS, DHCP, VPN, VoIP, WINS, DFS, GPO, Active-Sync, antivirus, anti-spam, WEB, Proxy, DHCP, DNS, etc.
Maintains core systems and applications: Exchange, FAX, Antivirus, fax, Active Directory, SQL, SPAM, Firewalls, Operations Manager, Configuration Manager, VMWARE, Hyper-V, Data-File, clusters, print services, etc.
Uses enterprise storage and backup units.
Prepares and supports disaster recovery solutions to guarantee business continuity.
Prepares and maintains documentation of procedures, policies, settings, systems, solutions, etc.
Resolves service requests assigned by the Help Desk or by a technical superior software.
Independently troubleshoots network problems including TCP/IP, DHCP, WINS, and DNS using network management tools and remote PC administration tools.
Independently writes and develops complex technical procedures.
Acts as a technical advisor to lower level technicians in the resolution of technical problems and in the proper implementation and interpretation of technical procedures.
Reviews the work of lower level technicians.
Assists management in the development and testing of Work Station Images.
Trouble shoots PCs, laptops, printers, and all related hardware and software.
Installs and configures new and existing workstations.
Installs enterprise standard virus protection software, backup and recovery software, electronic mail, internet software, office automation products, and standard operating systems software.
Communicates problems to management and follows through on each task assigned.
Analyzes complex computer hardware and software problems to determine causes of failure and implements appropriate remedies according to established departmental standards.
Interfaces with programming staff, operations staff, technical staff, and departmental users and customers on all computer and network related issues and problems.
Evaluates and recommends new hardware/software.
Implements and develops network backup and disaster recovery procedures.
Research for new technologies to optimize network and end-user components and contribute to provide systems, services and solutions with high level of security, reliability and efficiency.
Performs other related work as required.
Minimum Requirements: A minimum of 60 college credits A+ certification Three (3) years experience troubleshooting, installing, upgrading, maintaining PCs, laptops, printers or associated peripherals in a Microsoft Windows operating system environment, utilizing Microsoft products including but not limited to MS Outlook, MS Exchange and virus protection software operating in the most current released version or the immediate predecessor. One (1) year experience troubleshooting or supporting servers, workstations, or network equipment in the most current released or the immediate predecessor of a Microsoft Windows based environment. Additionally, applicants must possess a minimum of two years experience working with TCP/IP, WINS, and DNS. A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application, (See "Documentation Section" below). OR Equivalent combination of education and experience beyond a high school diploma or its equivalent and the required A+ certification or higher.
SPECIAL NOTE:
Applicants selected to fill the position shall be subject to undergo and successfully pass a City of Miami Police Department background check.
Documentation Requirements: Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.

THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:
Proof of education in the form of transcripts reflecting a minimum of sixty (60) college credits or higher. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts indicating degree completion must be submitted. Audit/Academic reports are not accepted as substitutions for college transcripts. To qualify under the equivalency clause, applicant must provide proof of education in one or more of the following applicable forms: copy of high school diploma, or equivalent, OR any higher accredited degree such as an Associate's, Bachelor's, Master's degree or higher. Valid A+ Certification. A valid Driver's License from any state (Equivalent to a State of Florida (Class E) may be utilized upon application, however prior to appointment a State of Florida Driver's License (Class E or higher) must be presented to the Department of Human Resources and must be maintained valid throughout employment.Approved Credential Evaluation Agencies: Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by:
An accredited four-year college or university in the United States, OR A current member of the National Association of Credential Evaluation Services (NACES), OR A current member of the Association of International Credential Evaluators (AICE), OR A recognized Professional Organization
For additional list of approved credential evaluation agencies visit the Florida Department of Education
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified.

Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.

It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.

Applicants must provide a valid email address in order to receive notification of eligibility.
Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veteran's Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.
FDVA Certification Forms: Please complete the applicable Veterans' Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans' preference.

Form VP1: VETERANS' PREFERENCE CERTIFICATE
Form VP2: CURRENT MEMBER OF THE RESERVE CERTIFICATION
FORM VP3: UNREMARRIED WIDOW or WIDOWER CERTIFICATE
Selection Preference: Selection preference within the same ranking band resulting from an interview process will be granted in the following order: 1) preference eligible veterans, 2) active City of Miami employees, 3) City of Miami residents, 4) all others.
OPEN/NON-COMPETITIVE

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