Full-time
Housekeeping Quality Assurance - Harrah’s Cherokee Casino Resort - Cherokee, NC

Full Job DescriptionJOB SUMMARY:

Inspect the quality of work performed by assigned personnel. Also assists supervisor with scheduling, work assignments, and performance reviews.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Responsible for leading, examining and inspecting the quality of work performed by assigned personnel making certain that all rooms meet Harrah’s standards
Keeping all rooms cleaned in a timely manner.
Follow-up of room walk through, special cleaning assignments, maintaining department cleanliness and training standards
Follow and ensure security and safety standards are in place
Assist or provide feedback throughout the PAF process
Make recommendations to the Housekeeping Shift Supervisor regarding the day to day supervision of Room Attendants and Housepersons
Complete room inspections before rooms are released for guest use
Clean rooms as needed
Perform the duties of both the room attendant and houseperson as needed
Provide feedback to both Room Attendants and Houseperson to ensure tasks are performed to standard
Serve as a role model to her/his staff
Assist with assigning room attendants and housepersons to daily tasks while maintaining quality cleanliness standards set forth by the department
Assist with coaching and developing employees using a consistent, approachable demeanor while clearly articulating expectations
Assisting with supervising, directing, assisting and monitoring the performance of all Room Attendants and Housepersons to ensure the completion of housekeeping tasks
Assist with providing direction and support for all staff members to achieve department goals and objectives
Demonstrate high levels of Spotlight service skills on a consistent basis
Delight our guests with outstanding resort level service
Adhere to all regulatory, company and department policies/procedures in an ethical manner
MINIMUM QUALIFICATIONS:
High school diploma or GED required
One year experience in hospitality industry, housekeeping experience required
Must demonstrate the following essential knowledge and skills:
Excellent customer service/public relations skills required
Strong organizational, communication and supervisory skills required
Excellent oral and written communication skills
Strong interpersonal skills
Must be able to operate an I-Touch handheld device
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Self-starter; must work without close supervision
Ability to handle multiple priorities in a fast-paced environment
Neat, professional appearance with excellent personal hygiene*Knowledge of LMS preferred
Knowledge of Harrah's employment policies Blood Borne Pathogen (BBP) TrainingRisk Management trainingKnowledge of the HotSOS/REX programsNot required at time of hire; may be learned in probationary period agreed upon at time of hire.
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
Must be able to work in small, shared office space
Must be able to stoop, bend, reach, kneel, twist and grip items
Must be able to respond to visual and aural cues
Must be able to read, write, speak and understand English
Must be able to lift up to 50 pounds and carry 5 pounds
Must be able to work around dogs/pets
Must be able to walk and stand for long periods of time
Must be able to work with various chemicals
Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke
Must be able to work a flexible schedule including weekends, evenings and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 8.16.18

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