Full-time
Fraud Risk Manager - Citizens - Bridgeport, CT

Description The Fraud Risk Manager is accountable for monitoring and developing fraud and credit abuse risk strategies for Citizens’ lending products. The risk manager will take the lead in the development of processes, strategies and controls to mitigate fraud and credit abuse risk during the new account origination process while balancing customer experience, operational and product P&L impacts. Responsibilities include evaluation of new tools and processes to enhance detection, and reporting on overall Fraud losses and trends in addition to monitoring strategy performance. Reconcile numerous metrics and condense/summarize portfolio performance for our Executives and Business Partners.The incumbent will drive reductions in fraud application losses through effective rule and model management, analytics and partnership with Fraud Operations, Product team and Partner.

Primary responsibilities include: Monitor and develop fraud strategies, tools, processes, models and ensure that they deliver superior fraud detection while balancing approval rate and product P&L impacts. Explain variances and recommend remedial actions to all stakeholders. Mine application data to develop segmentation to improve fraud detection and minimize impact to legitimate applications. Strong partnership with vendors and Product teams effectively managing the fraud controls for new-account applications based on ROI Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Risk Management Framework and internal Citizens Bank Policies and Policy Standards Develop, implement, monitor and provide performance tracking of fraud strategies and fraud prevention tools and processes. Conducts ongoing analysis to identify root cause of fraud trends and propose potential solutions Effectively manages competing priorities of requests working under strict deliverables Qualifications Required Skills/Experience: Bachelor’s Degree in Operations Management, Mathematics, Statistics, Actuarial Sciences, Economics or other quantitative, business or technical discipline, or equivalent combination of education and business applied experience. Master’s degree preferred. 5+ years of advanced analytics work experience preferably in Financial Services industry Strong knowledge of the fraud management life cycle and industry trends High proficiency with data extraction/mining tools (data processing and analysis) like SQL, SAS Proficient with Microsoft Office applications; Advanced Excel. PowerPoint Strong problem solving and analytical skills Excellent communications (oral and written), interpersonal / business partnering, and organizational skills Preferred Skills/Experience:
Strong knowledge of the fraud management life cycle and industry trends Previous experience with managing fraud application risk at another financial institution is a plus Hours and Work Schedule Hours per week: 40 Work Schedule: 8:00am - 5:00pm, Monday - Friday #LI-Sourcer3 Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. Equal Employment Opportunity It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer/Disabled/Veteran Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

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