Full-time
Fraud Customer Service Representative - Conduent - San Antonio, TX

Job detailsSalary$16.50 an hourJob TypeFull-timeFull Job Description Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Fraud Customer Service Representative Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits Join the Conduent Fraud Team in San Antonio, TX- Starting Pay $16.50 per hour - Full-time From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role As a Fraud Customer Experience Associate II, you will be supporting our client's customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service. As a Customer Experience Associate II, you will be responsible for: Providing customers with appropriate customized solutions to meet their needs Performing routine call center activities concerning business products and services Using the tools provided to guide you through customer conversations Providing customers with important information while communicating in a warm empathetic manner Gathering information to keep customer profiles and accounts up to date Requirements To be successful in this role you will: Have a High School Diploma or an equivalent level of education Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship Be able to successfully pass a criminal background check and drug test Demonstrate the ability to type a minimum of 20 WPM 1-3 years Customer Service in the banking industry, clearing house payment investigations, chargebacks or lending. Excellent problem solving and research. Excellent verbal, written, and interpersonal communication skills. Experience with Microsoft Word, Excel, and Powerpoint. Flexibility is a must. An uploaded resume is required. Working with us Join a rapidly growing organization that can support your career goals. Working for you What you get: Paid Training Career Growth Opportunities Full Benefit Options Great Work Environment About Us Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Join Us Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! At Conduent, we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent. Hiring InsightsJob activityPosted today

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