Full-time
Fraud & Claims Process Design Manager - Bank of America - Phoenix, AZ

Job detailsJob TypeFull-timeFull Job Description Job Description: The Client Protection organization is looking for a strong Process Design Manager who will support the build out, controls and documentation for new and existing processes. The ideal candidate will demonstrate a strong process mindset, be very organized and efficient and be a creative problem solver. In this role you will: Be accountable for the development, improvement and execution of processes in support of business strategic objectives within or across lines of business. Ensure full integration of all process and linkage to best practices Work closely with business executives, senior leaders and line of business champions across multiple organizations. Drive process collaboration: Examine information/data from business partners to determine essential features, controls, and content. Gather relevant information and draw logical conclusions to make decisions. Thoroughly analyze situations before generating solutions. Provide process oversight: ensure processes are fully documented, mapped and compliant with enterprise policy standards Deliver continuous improvements and process simplification across Client Protection; identify and execute process improvements that enables both the operations and the supporting functions to operate more efficiently Lead process adoption: oversee operational readiness and adoption activities, including walkthroughs of new/modified processes; Ensure consistency: Follow and understand business processes to ensure overall stability and similar workflows across lines of business. Required Skills: Proven experience in process design and process mapping Executive presence and ability to lead meetings, including meetings with executive participants Ability to turn complex ideas into structured process content Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed Ability to assume significant responsibilities and flexibility to manage changing deadlines and priorities Leadership skills and proven experience leading projects with multiple stakeholders Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the bank’s risk culture Strong interpersonal skills, including the ability to easily engage others in dialogue, influence without direct authority/control, convey sincere interest in building / deepening relationships, and building support of partners Strong written, oral and active listening communication skills, including ability to influence partners and drive consensus Proficiency in Visio and standard Microsoft Office (Word, Power Point, Excel) Desired Skills: Bachelor’s degree or equivalent work experience Proficiency in SharePoint Design Job Band: H4 Shift: 1st shift (United States of America) Hours Per Week: 40 Weekly Schedule: Monday - Friday 8am -5pm ET (may need to be flexible based on business need) Referral Bonus Amount: 0 Hiring InsightsJob activityPosted today

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