Full-time
Data Center - Control Room Officer - FCS Security - Sterling, VA

Data Center - Control Room Officer
Control Room Officers will primarily be responsible for receiving non-emergency telephone calls, accessing, and manipulating video surveillance and access control systems, and coordinating responses to security and safety incidents. They will provide timely and accurate information and reporting to staff using available data within sensitive databases. Additionally, they will generate incident reports for security and investigative purposes and act as a liaison between supervision/management and security personnel. Essential Duties and Responsibilities Monitor CCTV and access control systems for a network of facilities across North America Verify security related alarms; dispatch first responders and provide situation updates to security staff Maintain knowledge of the location and the status of various security personnel Create accurate communications logs and accurately report incidents in incident management databases Provide situational awareness of issues occurring throughout the region through internet observation, news media reporting and establish inter-group communication with other support elements Utilize geographic information systems to ascertain potential risk and incidents that occur in the vicinity of the company’s assets Provide information for investigative purposes by making use of data and information available in sensitive security databases Utilize SharePoint sites and Microsoft Office Suite programs to generate reports and access security related information Make common sense decisions and exercise action during high tension and stressful situations Conduct training of newly placed peers in all duties of the job, provide training updates to supervisory staff as needed Interact in a positive and professional manner with all employees, customers, consultants, and vendors Skills/Experience Required: Must have prior military, law enforcement or private sector experience with demonstrated competency in crisis response from a centralized command center, OR prior customer service experience in a call/contact center Proficient computer skills including Microsoft Office Highly effective oral and written communication skills Ability to assess and evaluate situations effectively Ability to identify critical issues quickly and accurately Attention to detail Qualifications: Virginia DCJS Unarmed License (preferred) Ability to obtain Virginia Unarmed Security License Ability to pass background check Ability to pass drug screen ***Please note that the safety and health of all individuals are priority for us here at First Coast Security. Therefore, during this hiring process, we are ensuring that we meet the state’s mandatory requirements concerning social distancing during the COVID-19 pandemic. This includes but is not limited to using electronic resources in place of face to face interviews as well as conducting training webinars online to ensure compliance with the contract and state’s training requirements. Only when your physical presence is absolutely required during your process, we will ensure that no more than 10 individuals are in the office at any given time and social distancing of 6 feet or more are in effect***
For over 20 years First Coast Security has had the privilege of partnering with customers in the commercial, residential, and government sectors around the country. Our passion lies in protecting each customer’s best interests — whatever, wherever, and whoever that may be. We provide world-class services, delivered by highly trained professionals who are inspired to serve at their utmost potential. We ensure this by recruiting, training, and retaining people who share our commitment to excellence. Our company has grown tremendously by adhering to its core values of excellence, courage, integrity, and professionalism. First Coast Security is a professional security company looking for those that take pride in themselves and what they do. We are recruiting for Data Center Security Officers with Control Center experience. These candidates will have the opportunity to train for every position leading up to and including this position. First training as a Patrol/Gate Officer, ECP Officer and then Control Room Officer. The pay is up to $19.30hr. Final evaluations will determine if more training is needed and which position will best fit you at that time. *Shift Varies! *

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