CCB Conduct Risk Management - Control Manager - Executive Director - JPMorgan Chase Bank, N.A. - Columbus, OH

Job detailsJob TypeFull-timeFull Job DescriptionControl Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk. Control Management focuses on four areas:

Control design and expertise Risks and controls identification/assessment Control breaks and resolution Control governance & reporting
The primary function of the Conduct Risk Management team i s to govern the Conduct Risk Management Framework across AWM (regionally) and CCB (sub LOBs) to identify, monitor, report, mitigate and escalate conduct risk by performing regular analysis and reporting on conduct risk metrics to drive improvement with respect to employee conduct that could lead to unfair customer outcomes, impact the integrity of the markets in which the firm operations or compromise the firm's reputation. This role works in partnership on the development of new, and oversight of, existing conduct risk standards, reporting, analysis and protocols throughout the firm and manages active engagement across the lines of business (LOB) with respect to sales practices misconduct, conduct risk metrics and monitoring of internal listening posts. This role also manages appropriate routines for escalation and reporting are in place and engages with Data Analysis and Risk Intelligence representatives in Human Resources, as well as key sales and business practices monitoring groups. Successful candidates must be able to work with a diverse cross-LOB stakeholder group, manage processes and timelines, communicate insights and act with authority. The Conduct Risk Management Control Lead will be responsible for developing, elevating, and leading program strategy for the AWM & CCB Conduct Risk control program. The Conduct Risk control program includes management of the AWM and CCB Culture & Conduct Committees, execution of the AWM & CCB Conduct Risk Appetite assessments. Program management also includes elevation of Conduct processes, risks, controls and issues and calibration across AWM & CCB businesses as well as with Corp and LOB HR and firmwide DE&I functions, as well as driving standards compliance evaluation. The Control Lead will enable/ support a proactive risk and control culture by identifying opportunities to initiate new controls capabilities or enhance existing control programs. The successful execution of responsibilities requires the ability to influence outcomes, partner, and effectively communicate across AWM & CCB as well as other business control teams, business units, and support functions. Role Responsibilities:

Analyze existing control environment, to identify strategic opportunities to strengthen the control environment for Conduct Risk, such as for calibration, standards compliance, governance, and innovation Manage control-related activities, including risk and control self-assessments, risk event data occurrences, and new business initiatives and provide control related due diligence to business units to foster a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions to drive consistent and rigorous operational risk practices and Control programs Help establish control frameworks, governance and reporting for new and emerging areas of the businesses, with the objective of ensuring consistency and sustainability across business organizations Manage and motivate a set of matrixed individuals in executing initiatives to reduce financial loss, regulatory exposure, and reputational risk Provide ongoing feedback and training to develop employees on risk concepts and the application to risk and control evaluation Lead by example, with exemplary personal and professional attributes. Inspire confidence in all levels of staff as well as key partners from other functional areas and across Lines of Business
Bachelor's degree or equivalent experience required 10+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance preferred Experience leading broad cross-functional teams to analyze, design, and deliver best practices Demonstrate confident leadership and sound judgment to influence a strong culture and risk management Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) with the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement
Business knowledge - ability to understand the business / knowledge of regulation surrounding business Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner Networking - exceptional interpersonal skills; exceptional collaboration and relationship building skills Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment Process analysis / design acumen - ability to understand a process and associated risk to inform control design Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions Understanding root cause / identifying control breaks Developing timely and sustainable solutions Analyze metrics for emerging risk Implementation skills Writing Action Plans, Procedures Change Management Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests. Equal Opportunity Employer/Disability/Veterans

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