Business Operations Analyst I - JPMorgan Chase Bank, N.A. - Tempe, AZ

Job detailsJob TypeFull-timeFull Job DescriptionPosition does not offer sponsorship or H1B* The CCB Remediation and Correction functional area cares for the identification, classification, and correction of customer impacts caused by business process or operational breaks within CCB (Consumer and Community Banking). Within the this function, the team focuses on correcting the impacted accounts via recalculating and/or crediting finance charges, fees, and rewards balances; correcting/changing finance charge and fee structures; initiating customer communications, etc. The Analyst will be a key member of a larger team of Business Analysts, Correction Analysts, and Testing Analysts accountable for the correction of customer account. The Analyst will perform end-to-end testing of the case requirements and analysis on code against those requirements and execution plans; while confirming correct usage of data sources, standard code, adherence to guidelines and regulations, and following best practice standards. The Analyst is expected to perform validation on cases resulting from difficult, complex, multilayered, data intensive business problems. Key Responsibilities

Identify scenarios based on Correction Case requirements and manually validate them on front end applications Effectively communicate with BA/Developers and PMs on the issues identified Ability to work under tight deadlines (sometimes 10 days or less) Develop test plan, processes, job aids, tools and approaches and effective communication of defects Perform data to business requirement validation Ensure correct formatting and logic of all output files Actively engage in process adherence and improvement discussions
Prefer Experience working with a Chase CCB LOB 3+ years quality testing experience 1+ year Merchant Services or Auto Finance business experience/knowledge a plus Ability to write test plan and test scripts Advanced level Microsoft Excel and PowerPoint efficiency Ability to influence and direct activities outside direct control Ability to work multiple problems simultaneously Strong communication skills (both written and verbal) Strong analytical skills Excellent time management and organizational skills - ability to deliver initiatives with the highest level of quality Detailed and quality oriented Team player with the ability to work independently Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans

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