Bilingual Fraud Officer - Scotiabank - Ottawa, ON

Job PurposeYou will help contribute to the overall success of the Fraud Operations (Ottawa campus) for Canadian Banking by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. You will provide service to customers through the handling of inbound calls. You will proactively initiate interactions with Customer via outbound calls upon detection of potential fraud.Key AccountabilitiesYou will champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.You will investigate questionable credit card activity; you will contact customers proactively or provide service upon receipt of inbound customer contact; you will block accounts from further fraudulent activity.You will work to minimize fraud losses through detection, investigation and mitigation; as such, you will actively contribute to the profitability of the organization by reducing losses.You will understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.Functional CompetenciesCustomer Focus: taking ownership, empathizing, providing solutions that meet the Customer’s needs.Communication Skills: effective verbal and written communication; strong active listening skills.Problem Solving: approaching problems logically, displaying good judgment and prompt decision making.Analytical Skills: ability to exercise independent judgment; accuracy and attention to detail.Computer Proficiency: ability to navigate multiple windows/tabs; fluency in Windows / MS Office.Training and Hours of Operation Training starts November 5th, and lasts 5 to 6 weeks and is held Monday to Friday, from 8AM to 4PM (EST)Hours of operation are Monday to Saturday: 8AM to 10PM and Sunday: 10AM to 7PM (EST)Shifts are on a rotational basis and flexibility and availability is a requirement.Education and ExperienceMinimum Requirement - High School DiplomaLocation(s): 2220 Walkley Road Ottawa, ON, K1G 5L2Job Types: Full-time, Permanent

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