Full-time
Analyst, Business Process Outsourcing - Argo Group - Richmond, VA

Job detailsSalary$60,000 - $82,000 a yearBenefitsPulled from the full job description401(k)401(k) matchingContinuing education creditsEmployee assistance programEmployee stock purchase planHealth insuranceShow 4 more benefitsFull Job Description Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We're an innovative organization that's small enough to be agile and big enough to make a difference in our industry. Our hybrid workplace is continuously evolving to ensure all employees feel: Comfortable bringing their whole selves to work. Confident that they will be treated respectfully. Recognized for their performance and provided with equal opportunities to succeed. At Argo, skill meets opportunity. If you're wired to raise your hand and ask, "Where can I help?", you'll thrive with us. The successful applicant will join a team focused on delivering maximum value for internal business customers through the provision of outsourced, automated, and shared services. In this role, you will maintain excellent standards of customer service through the management and delivery of outsourced and in-house support services across various Argo lines of business and functions. You will work with Argo business stakeholders as an escalation point and operations contact to ensure that critical functions are completed on time and accurately. You will identify areas where process improvement, outsourcing, and/or automation can help meet business goals. You will evaluate, analyze, and report out on performance to Service Levels, Expenses, and value creation. You will be a key contact for our outsourcing and automation partners, bridging communication and process rollouts between the Argo business unit and our outsourcing/automation partners.
DUTIES AND RESPONSIBILITIES: Work directly with offshore teams and onshore operations to ensure optimal Service Delivery of critical operational tasks supporting Underwriting and functional areas within Argo. Act as the primary Argo point of contact for successful loading and accuracy of various Bordereau files across the enterprise through: Managing offshore resources handling Bordereau cleansing and processing Project managing newly created or changed files to ensure data completeness and quality Holding various internal and external stakeholders accountable for fixes and validation of files Maintaining & sharing reporting on operations, data completeness, and data quality of Bordereau processing Ownership of tracking improvements, prioritizing IT changes, and troubleshooting data/file issues Oversee and/or perform several cross-functional operational functions including compliance activities, audit projects, and application maintenance/testing. Create value and capacity across multiple Argo business units through the leveraging of outsourcing, process optimization, and automation. Utilize data and business input to identify opportunities for process efficiency and provide business insights to supported Argo teams. Provide direct operational support to internal business groups, including outsourced and automation performance, internal operations processing, IT escalations, and reporting. Work directly with external Argo partners to troubleshoot, improve processes, and deliver results to Argo business units. Act as an owner of outsourced processes, including troubleshooting, coordinating resources, and driving accuracy. Partner with Argo Business Units to set Service Level goals and defined desired outcomes for outsourced and/or automated activities and actively manage our partner(s) to meet and exceed them. Support the creation and refinement of process maps and Standard Operating Procedures with outsourcing partner. Work directly with internal business customers to build, review and update such materials as required. Transition new tasks and work types to our outsourcing partners using project management techniques to ensure new task are implemented on time and to requirements. Effectively communicate across multiple levels of Argo management, vendor contacts, and all key stakeholders within relevant support areas to influence and drive efficiency, performance, and process excellence. Ensure that Quality Controls are in place. Perform root cause analysis where quality issues occur. Provide appropriate channels for exception routing, query resolution, and business feedback. Other duties as assigned.
QUALIFICATIONS 2-3 Years of Experience in Insurance Underwriting Operations 1-2 Years of Experience performing business analysis, with a high level of competency utilizing analytical tools to create dashboards and reports providing operational insights Experience in managing a vendor and/or the setting and maintaining of operational Service Levels Exposure to Project Management spanning multiple stakeholders Excellent written and verbal communication skills, including listening skills Strong problem-solving and analytical skills Strong organizational skills with the ability to balance and prioritize competing demands Advanced working knowledge of MS Office Suite Team spirit, enthusiasm, and ability to cooperate with others to accomplish goals Comfortable working alone and in teams The range provided is for Colorado-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than CO may differ based on the cost of labor in that location. Pay range: $60,000.00 - $ 82,000.00 plus eligibility for an annual bonus based on company and individual performance. PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position. If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400. To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.
PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position. If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400. To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes. Argo Group International Holdings, Ltd. (NYSE: ARGO) is a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market. We help power the businesses that drive the world economy, offering a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, offers frequent, integrated communication and values authentic recognition of excellence. View our 2022 Environmental, Social & Governance Report to learn more about Argo. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. Our Benefits Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes: A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.
Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, holiday and summer hours.
Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans, benefits include retirement savings, matching 401K (US-based employees), generous paid time off (PTO), paid caregiver and parental leave, employee assistance program (EAP), an employee stock purchase plan (ESPP) offering a 15% discount, and an array of voluntary benefits.
Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training "Top 125" Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.
An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.
Active community outreach and volunteer programs in addition to matching charitable gifts by 100%.
A generous Employee Referral program that results in approximately 25% of all new hires annually. Hiring InsightsJob activityPosted today

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