Malhotra has more than two decades of experience in technology journalism and public relations. She writes about enterprise technology and security-related issues and has worked at Biztech2.com, Dataquest and The Indian Express.
Generative AI has advanced rapidly over the past year, and organizations are recognizing its potential across business functions. But businesses have now taken a cautious stance regarding gen AI adoption due to steep implementation costs and concerns regarding hallucinations.
Bloomberg, JPMC, European Central Bank, Morgan Stanley, Nasdaq, HDFC ERGO and Commonwealth Bank Australia are harnessing generative AI to enhance productivity and customer experience. Generative AI has the potential to reshape job roles, redefine customer interactions and create new business models.
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