Shaffer joined PricewaterhouseCoopers in 2015 after 25 years with the United States Secret Service as a Senior Special Agent and Director of the top ranked Secret Service Digital Forensics Laboratory. He has extensive and varied experience as an investigator, protection specialist, counter terrorism specialist, Team Leader and digital forensic examiner. Mr. Shaffer was nominated on separate occasions for Secret Service Agent of the Year and Texas Law Enforcement Agent of the Year. His areas of focus include digital forensics, incident response, investigations, e-discovery and litigation support. He has worked on hundreds of forensic investigations related to cybercrime, IP theft, fraud, terrorism, kidnapping, and murder. Mr. Shaffer has investigated cases across numerous industries including energy, retail, banking, healthcare, telecommunications, and federal/state governments.